Security system review findings
The owner can view cameras on a phone but could not find footage after gate damage. The review included an agreed recording and notification test.
Key findingLive view works. Footage from the agreed test could not be replayed. The installer needs to investigate the cause.
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Recording has not been confirmed.
The owner could view the gate camera but could not locate the recording of a walk-through at the agreed time. This alone does not establish whether recording, device time or the search method caused the problem.
The owner commissions the installer to investigate. Existing footage should be preserved before changes.
After repair, the owner can independently find, replay and save footage from a new agreed test.
Alerts must reach the right person.
During the test, the previous house contact received a notification but the owner did not. The recipient list needs updating, along with arrangements for an unavailable first contact.
The owner confirms recipients. Changes and retesting are agreed with the installer and monitoring provider, where applicable.
New recipients confirm receiving the message. Testing must not trigger an unagreed security or emergency response.
The report states that night-time image quality was not assessed during the daytime visit. It is not recorded as satisfactory.