Website and contact form terms

The website requires an internet connection and a current browser supporting HTTPS, HTML and CSS. The contact form also requires JavaScript. If it is unavailable, use the email or phone details shown on the website.

Accepting a protection assignment requires an assessment, appropriate staffing and confirmation of the required qualifications and insurance. Contact through the website does not confirm a booking or an emergency response service. In immediate danger to life or health, call 112.

Protection for a child is arranged with a parent or legal guardian after confirming their authority to make those arrangements. Before the assignment, we agree authorised collection, how changes are verified, communication and incident response. The child’s welfare, dignity and privacy guide the service.

An enquiry does not book or purchase a service. Before acceptance, the client receives the scope, total price, payment terms, dates, complaint procedure and applicable consumer information on a durable medium. Closing the website ends the free website service.

For a distance service contract, a consumer normally has 14 days from conclusion to withdraw without giving a reason. Statutory exceptions, if applicable, are explained before conclusion. A longer statutory period takes priority. An unequivocal notice by email or post is sufficient. The statutory model form is optional.

Starting paid work before the withdrawal period ends requires an express request. Where legally applicable, withdrawal after that request entails payment for the proportion actually performed. Loss of the right after full performance requires prior express consent and acknowledgement of that consequence. An enquiry is not such consent. Refunds are made within 14 days of the withdrawal notice, subject to applicable statutory settlement rules.

These protections also apply to sole traders where mandatory law extends consumer protection to them. Consumers may seek assistance from a local consumer ombudsman or the competent alternative dispute resolution body. Mandatory jurisdiction and consumer rights remain unaffected.

https://iochrona.pl is the public information website of iOchrona — Architekt Bezpieczeństwa. It explains the services, work standards, indicative prices and the first-contact process.

The website helps a visitor understand a useful first step. The precise service, timing, price, responsibilities and communication method are confirmed separately before paid work begins.

The website and contact form are provided by Good Solutions House Łukasz Słociak, correspondence address: Kineskopowa 1G/113, 05-500 Piaseczno. Email: iochrona@icloud.com. Phone: +48 456 701 808.

Formal details: Polish tax number (NIP): 1231464711. REGON: 385696517. Sole trader registered in the Polish Central Register and Information on Economic Activity (CEIDG). MSWiA licence for the protection of people and property through physical protection and technical security.

The scope of work and required insurance are confirmed before a service starts.

The electronic service covers access to the website, information pages, contact links and the contact form.

Using the website is voluntary and free. Sending the form starts a conversation about a possible engagement. A contract is formed only after its terms have been confirmed separately.

A name, contact detail, subject, relevant date and short description are enough for the first message.

Passwords, access codes, scans, private addresses, building plans, detailed routes and other sensitive material should be shared only after an appropriate channel and access rules have been agreed.

The form may be used only for lawful communication that respects the rights of other people.

Rights acquired under an earlier promotion, including eligible enquiries, and previously agreed contract terms remain protected.

Depending on the service and circumstances, payment is 100% before work, 50% before and 50% after completion, or 100% after completion. The applicable option, amounts and due dates are confirmed in the offer before acceptance.

All prices include 23% VAT. Gross prices are shown first, with the net amount displayed below for business use.

A price marked ‘from’ is the starting cost of a typical variant. The final price may depend on location, time, risk, vehicle, number of people, additional specialists and responsibility.

The initial conversation to understand your needs and choose a service is free. A paid consultation includes a more detailed discussion and written recommendations within the stated scope.

Before a contract is concluded, the service, price, payment method and separately agreed elements are confirmed. Payment details appear in the relevant offer, invoice or other billing document.

The first contact is used to determine a proportionate and secure way to continue. Where greater confidentiality is required, a different channel or an NDA can be agreed before wider materials are shared.

The website uses HTTPS, form validation, body-size limits, rate limits and basic anti-spam measures. The form, ordinary email and phone are first-contact channels. Broader material is moved to an agreed channel.

Service complaints may be sent to iochrona@icloud.com or the correspondence address above. Describe the service, your concern and the resolution you seek.

Technical problems with the website or form may be reported to iochrona@icloud.com. Include the page address, date, approximate time and enough detail to reproduce the problem.

Consumer complaints receive a reply on paper or another durable medium within 14 days of receipt. No specific complaint form is required. The same response time is the aim for other enquiries. Contract terms do not limit statutory rights.

The website content, layout, service names, descriptions and brand elements are protected by copyright or rights in commercial designations. Normal use for reading the information and making contact is permitted. Statutory permitted uses remain unaffected. Separately licensed materials, including photographs, are governed by their own licences.

These terms may be updated after changes in law, technology, the website, providers or company details. The current public version applies to use of the website. Individually agreed service terms remain separate.

The English pages are provided for convenience. The Polish legal pages and individually agreed Polish or bilingual documents are the primary reference in the event of a discrepancy, unless the parties expressly agree otherwise.