Questions and answers
Answers before the first conversation.
The answers explain what the first contact costs, how a service is selected, how longer protection assignments are arranged and how confidential information is handled.
clear first-contact rules
prices and additional work explained
confidentiality before wider detail
emergency situations directed to 112
FAQ
Practical answers before you decide.
Open the question closest to your situation. The first message can remain short and general.
01Can you organise a Safety Day for a company or school?
Yes. Workshops combine risk awareness, de-escalation and self-defence basics. A three-hour workshop including a break starts at PLN 2,400 including VAT for up to 16 adults. A full six-hour day including breaks starts at PLN 4,200. Schools receive an age-appropriate programme. Prices are per group.
02Where do I start?
Contact iOchrona with the type of assistance, location and date. The initial conversation is free and helps identify a suitable service. You do not need to know which service to choose or prepare documents.
03How is the free conversation different from a consultation?
The initial conversation establishes whether iOchrona can help and identifies the scope. A paid consultation costs PLN 400 including VAT and includes up to 60 minutes on a specific concern, preparation from your outline and written recommendations.
04Is digital security included in family and business plans?
Yes. The family plan covers account access, recovery arrangements and verifying unusual requests for money or information. The business plan covers staff access, suspicious messages and payment verification. Findings become recommendations and agreed procedures within the plan price. Detailed phone and account settings checks are a separate service. Configuration, account recovery and system testing require a separate scope.
05When will I receive a reply?
We reply within 24 hours of receiving your enquiry. This is the response time, not a promise to start the service within 24 hours. Availability and the delivery schedule are confirmed separately.
06Who is responsible for the work?
iOchrona is run by Łukasz Słociak through Good Solutions House Łukasz Słociak. He is your point of contact and delivers the basic services personally. Where more staff are needed, their roles, availability and cost are confirmed before the assignment is accepted.
07What does a starting price mean?
It covers the basic scope described. Location, time on duty, preparation, risk and staffing affect the final cost. You receive the total VAT-inclusive price and agreed additional expenses before booking.
08Can I book protection for 12 hours, 24 hours or a weekend?
Yes, subject to confirmed availability and staffing. Up to 4 hours starts at PLN 1,200 including VAT, and up to 8 hours at PLN 2,000. Longer schedules are quoted individually. The quote defines time on duty, any standby periods and staff rotations. Continuous 24-hour protection does not mean one person working without a break for 24 hours.
09Can protection accompany me on a business trip?
Yes. For travel in Poland, we agree destinations, meetings, transfers and hours of protection. The quote also covers preparation, travel time, transport and accommodation costs. A driver and vehicle are not automatically included. Overseas assignments require prior checks of local requirements and authorisations.
10What if my meeting runs late?
Extension arrangements and rates are agreed before the assignment. Additional hours depend on availability and appropriate staffing, and each change must be confirmed. A short booking does not provide unlimited availability.
11How do booking and payment work?
An enquiry does not reserve a date. Before booking, the offer confirms one payment arrangement: 100% before work, 50% before and 50% after, or 100% after completion. The choice depends on the service and circumstances. Amounts, due dates and booking conditions are stated before you accept.
12Will I receive an invoice?
Yes. Website prices include 23% VAT. Net prices are shown for reference. Invoice details are collected at booking, not in the initial enquiry.
13Can I change the date or cancel?
Please request changes as early as possible. Before booking, you receive the terms for rescheduling, cancellation and payment for completed work or agreed expenses. These depend on the service. Statutory consumer rights remain unaffected.
14Can you help urgently?
Availability is confirmed individually. Making contact does not confirm a booking or provide a round-the-clock response service. Call 112 in immediate danger to life or health.
15Do you offer protection for children?
Feasibility is discussed with the parent or legal guardian. Before accepting an assignment, we confirm the scope, staffing and requirements for working with children. Communication, authorised collection and changes of plan are agreed in advance. The initial enquiry should not include the child’s personal details or daily schedule.
16Does protection have to be visible?
Presence, clothing and communication are adapted to the setting and assignment. Discretion is balanced with security requirements. Not every situation can be managed safely with completely unobtrusive protection.
17Can I book a travel plan without on-site protection?
Yes. A plan can cover routes, contacts, arrangements and alternatives if circumstances change. Document preparation is quoted by scope. It does not automatically include on-site protection or telephone standby.
18Can you configure CCTV and alarms?
Yes, once devices, authorised access and changes are agreed. The advertised review produces findings and recommendations. Configuration, fitting, equipment and supervision of installers are quoted separately.
19Will a phone review detect every breach or listening device?
No. The service reviews agreed phone and account settings. It is not a specialist electronic sweep or digital forensic examination. You enter passwords and codes yourself. Scope and authorised access are confirmed before work starts.
20Where does iOchrona operate?
Locally in Warsaw, Piaseczno, Konstancin-Jeziorna, Otwock, Wilanów, Kabaty, Magdalenka and Raszyn. Other locations in Poland are available by arrangement. Consultations and some planning work can be done remotely.
21How do I share confidential information?
Start with a general outline. Names, addresses, routes and documents follow through an agreed channel. A confidentiality agreement can be arranged before discussing details. Additional staff only receive information needed for their task.
22Can I arrange ongoing support?
Yes. We agree recurring tasks, working hours, contact arrangements and approval of additional costs. Ongoing advice does not automatically include round-the-clock protection or unlimited hours.
23Where can I find self-defence and outdoor training?
TENTRENER provides self-defence training and preparation for sporting goals. SZLAKORA offers outdoor skills, survival and expedition preparation. Scope, dates and terms are available on their respective websites.
24Where can I find free security guidance?
The library offers practical guides on home, family, travel and digital security. No account is needed. They provide a starting point for your own arrangements, not an assessment of a specific threat.
25How do I raise a service complaint?
Email iochrona@icloud.com with the service, your concern and the resolution you seek. Consumer complaints receive a response within 14 days. Full terms and the postal address are in the terms of service.
First contact
Let’s talk. The first conversation is free.
Tell me what is happening and when and where you need help. We will discuss your needs and choose a next step. Paid advice and on-site work begin only after we agree on the scope and price.