Phone and account recommendations
Ola runs her business from a phone. It holds email, sign-in approvals and document photos. She has never checked account recovery after losing it.
Key findingThe phone is both a work tool and the only means of approving access. Losing it could block several services at once.
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Prepare email account recovery.
Check recovery options offered by the email provider. Keep recovery contact details current and backup codes outside the phone, accessible only to the owner. Additional sign-in protection must suit the service.
Ola makes changes in her own account. She does not share passwords or recovery codes with us.
Ola can locate recovery instructions and the required information without the phone. The check does not sign her out of every device.
Check that a backup can restore a file.
An enabled backup setting is not enough. Choose a non-confidential file and verify that it is in the backup and can be opened. Separately record important data that is not covered.
Ola performs a safe test without deleting originals or resetting the phone.
The sample file has been restored and the owner knows which data still needs a backup.
Changes are prioritised by their effect on business continuity. Signs of compromise require a separately agreed response.